Refund & Cancellation Policy

The Insider Pass is a one-time $197 activation fee. This page explains exactly when it can be refunded, how to cancel, and how travel bookings are handled, in plain English, with no fine print.

1. The 3-day cancellation window

You may cancel your Insider Pass for any reason within 3 days (72 hours) of your purchase and receive a full refund of the $197 activation fee. No questions, no restocking fee, no partial deductions.

The 3-day window runs from the date and time on your Square receipt.

2. How to cancel

Either of the following counts as a cancellation request, as long as it is received within the 3-day window:

• Email support@americastravelnetwork.com with the name and email address used at checkout and the words “cancel my Insider Pass”; or
• Call (505) 487-8846, Mon–Sat 9AM–8PM ET, and tell us you would like to cancel.

We will confirm your cancellation by email the same or next business day.

3. How refunds are processed

Refunds are issued to the original payment method through Square. You will typically see the credit on your card statement within 5–10 business days, depending on your bank. If you do not see it after 10 business days, contact us and we will provide the Square refund reference.

4. After the 3-day window

After 3 days, the activation fee is non-refundable. Your Insider Pass stays active with all benefits, and because there is no annual renewal and no recurring charge, there is nothing further to cancel and you will never be billed again by America’s Travel Network.

5. Travel bookings are separate

The $197 activation fee is not a deposit toward any trip. Cruise fares, hotel stays, port fees, and other travel are quoted, booked, and paid separately, directly to the travel provider or through our licensed travel partners, never to ATN. Changes, cancellations, and refunds for a booked trip are governed by that provider’s own terms, which your concierge sends you in writing before you pay. ATN does not hold travel funds and cannot issue refunds on a provider’s behalf, but your concierge will help you request one.

6. Onboard credit and rebate

• The $100 onboard credit and the 25% commission rebate are benefits, not payments, and are not refundable in cash if unused. You receive one or the other, whichever is higher; a rebate is issued after the trip completes.

7. Chargebacks

If you have a problem with a charge, please contact us first, we resolve refund requests quickly and would rather fix it than see a dispute. A chargeback filed on an activation fee after the 3-day window and after your Welcome Kit and benefits have been delivered may result in the Insider Pass being suspended.

8. Changes to this policy

We may update this policy from time to time. The version posted at the time of your purchase applies to your Insider Pass. Changes will never shorten a cancellation window you already have.