Delivery & Fulfillment Policy

The Insider Pass is a digital service. Nothing is shipped. This page explains exactly what you receive, when, and how each benefit is fulfilled.

1. What you receive

Your $197 one-time activation fee delivers a digital Welcome Kit and ongoing concierge access. The Welcome Kit contains:

• Your member ID.
• Your named concierge’s direct phone line.
• Every promise made on this site, in writing.

2. When it arrives

Your Welcome Kit is delivered by email within 24 hours of completed checkout to the email address you entered at Square checkout. Your concierge will also place a welcome call to the phone number you provided, during business hours (Mon–Sat 9AM–8PM ET).

If you do not see the Welcome Kit within 24 hours, please check your spam or promotions folder first, then contact us at support@americastravelnetwork.com or (505) 487-8846. We will resend it and confirm your contact details.

3. No physical shipment

There is no physical card, package, or document shipped to you. All credentials and benefits are delivered electronically. You do not need a computer or an app to use the Insider Pass, the email is for your records, and everything else happens by phone with your concierge.

4. How each benefit is fulfilled

• Insider trade rates and rate tracking, available immediately. Call your concierge with a trip in mind, and our technology surfaces the lowest insider rate available across every major cruise line.
• Concierge booking, your concierge assists with reservations through our licensed travel partners. Before any travel is paid for, the rate, perks, and terms are confirmed to you by email. Travel is paid directly to the provider or through our partners, never to ATN.
• Price-Beat Promise, in effect from activation. Send a written lower quote for the identical trip before you pay and we beat it, or you walk.
• $100 onboard credit or 25% commission rebate, whichever is higher, on trips booked through your concierge. Onboard credit is provided by ATN and appears on your onboard account for that sailing. A rebate is issued after the trip is completed, as onboard credit toward your next trip or a check by mail; checks are mailed within 30 days of your return.

5. Travel documents

Cruise, hotel, and other travel confirmations and tickets are issued by the travel provider or our licensed travel partner and sent to you by email. Your concierge reviews every confirmation with you before your departure.

6. If something doesn’t arrive

If any benefit is not delivered as described here, contact us and we will make it right. If we cannot deliver your Welcome Kit and activate your concierge access within 3 days of purchase, you are entitled to a full refund under our Refund & Cancellation Policy.